Return Policy

At Elegant Club, we are committed to ensuring your complete satisfaction with every purchase. Our return policy is designed to make the process as smooth and hassle-free as possible.

General Return Policy:

  • Return Period: We offer a 7-day return policy on all items purchased, excluding undergarments.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items:

  • Undergarments: For hygiene reasons, we do not accept returns on undergarments.

Return Process:

  1. Initiate Return: Contact our customer service team within 7 days of receiving your item to initiate the return process.
  2. Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how and where to send your return.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges:

  • If you need to exchange an item, please contact us with your order details and the item you wish to exchange.

Contact Us:

  • If you have any questions about our return policy, please contact our customer service team – CONTACT.

Thank you for shopping with Elegant Club. We appreciate your business and look forward to serving you again!